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Specialist School

School of Information Technology

Operate secure, resilient and service-focused technology environments. The School of Information Technology focuses on the infrastructure, support, security and service disciplines that keep modern organizations operating. Learners build environments, troubleshoot incidents, document solutions, apply baseline controls and practice communication with technical and non-technical users.

School 038 programsCertificates and diplomasCorporate delivery available

The school proposition

Operate secure, resilient and service-focused technology environments.

The School of Information Technology focuses on the infrastructure, support, security and service disciplines that keep modern organizations operating. Learners build environments, troubleshoot incidents, document solutions, apply baseline controls and practice communication with technical and non-technical users.

The school curriculum is organized around role performance. Each program specifies what learners should be able to interpret, produce, decide and communicate. Entry programs establish language and process awareness; applied certificates build a defined capability; diplomas integrate multiple responsibilities; advanced programs concentrate on leadership, risk or specialist judgment.

Learners may complete a single course, progress through a school pathway or combine electives from other schools. Cross-school choices are planned around a career outcome rather than treated as unrelated additional subjects.

8programs in the school portfolio

Foundationentry route available

Advancedhighest pathway level

Who this school serves

Career starters who need a structured entry into the discipline
Working professionals improving performance in a current role
Role changers who need both foundation and applied evidence
Supervisors and specialists preparing for broader accountability
Organizations building consistent role standards across teams

Curriculum architecture

Six connected learning domains.

The domains below organize curriculum review, elective planning and corporate customization. They also help learners see how an individual program fits into the wider discipline.

IT support and endpoint administration

Networking and infrastructure

Cloud and virtualization fundamentals

Cybersecurity operations and governance

IT service management

Systems administration and technical documentation

Professional context

Capability is more than technical accuracy.

Learners are expected to communicate, document, consider risk, understand stakeholders and explain the reasoning behind important work. These expectations appear throughout the curriculum rather than in one isolated professionalism module.

Complete school portfolio

Programs from foundation to advanced practice.

Open each program to review its curriculum, intended audience and assessment evidence. Delivery hours describe guided learning and do not include all independent study or capstone preparation.

FoundationIT-110

IT Support & Digital Workplace Foundations

Builds entry-level capability in devices, operating systems, applications, identity, connectivity, troubleshooting and user support. Learners maintain a ticket record, document solutions and communicate through realistic service-desk scenarios.

Professional Certificate12 weeks / 72 guided hoursComputer lab or blended

Curriculum and assessment

Computer hardware and operating systems
Applications, files and collaboration tools
User accounts, permissions and identity basics
Connectivity and network troubleshooting
Service-desk workflow and documentation
Support lab and knowledge-base portfolio

Assessment: Practical labs, troubleshooting observations, ticket portfolio and final support scenario.

Designed for: Career starters, office technology assistants and employees moving into technical support.

IntermediateIT-205

Professional Diploma in IT Infrastructure

An end-to-end infrastructure pathway covering endpoints, networks, servers, virtualization, cloud concepts, operations and security controls. Learners build and document a small-business environment and present an operational handover.

Professional Diploma24 weeks / 168 guided hoursBlended technical lab

Curriculum and assessment

Endpoint deployment and administration
Networking architecture and services
Server and directory fundamentals
Virtualization and cloud infrastructure
Monitoring, backup and operational continuity
Secure infrastructure capstone

Assessment: Configuration labs, network design, operations documentation and capstone demonstration.

Designed for: Support technicians, junior administrators and professionals preparing for infrastructure roles.

View full program specification →

IntermediateIT-220

Networking Administration & Troubleshooting

Develops practical understanding of addressing, switching, routing, wireless, network services, segmentation, monitoring and troubleshooting. Learners use a repeatable diagnostic process and document evidence for escalation.

Applied Certificate14 weeks / 84 guided hoursNetwork lab

Curriculum and assessment

Network models and physical media
IPv4, IPv6 and subnetting
Switching, VLANs and wireless
Routing and network services
Monitoring, performance and security basics
Troubleshooting practicum and network dossier

Assessment: Configuration labs, subnetting tests, fault scenarios and network documentation.

Designed for: IT support staff, junior network technicians and system administrators.

IntermediateIT-235

Systems Administration Practice

Covers operating system deployment, user and group administration, storage, services, permissions, patching, logs, automation basics and recovery. Participants manage a controlled lab environment and produce standard operating procedures.

Applied Certificate14 weeks / 84 guided hoursTechnical lab

Curriculum and assessment

Installation, configuration and baselines
Identity, groups and access administration
Storage, file services and permissions
Services, patching and task automation
Logging, monitoring and troubleshooting
Backup, recovery and administration runbook

Assessment: Observed administration labs, incident exercises and complete operations runbook.

Designed for: IT technicians and professionals moving toward systems administration.

IntermediateIT-250

Cloud Operations Fundamentals

Explains cloud service models, shared responsibility, identity, compute, storage, networking, cost, resilience and operations. Learners design a controlled cloud solution using provider-neutral concepts transferable across platforms.

Professional Certificate10 weeks / 60 guided hoursCloud lab and live online

Curriculum and assessment

Cloud operating models and shared responsibility
Identity and access in cloud environments
Compute, storage and managed services
Virtual networking and connectivity
Cost, monitoring, resilience and backup
Cloud solution design and operational checklist

Assessment: Architecture comparison, configuration exercises, cost scenario and solution presentation.

Designed for: IT staff, developers, technical managers and professionals beginning a cloud pathway.

IntermediateIT-270

Cybersecurity Operations Foundations

Introduces security principles through assets, threats, controls, logs, vulnerabilities, incidents and communication. Learners practice evidence-led triage and build a baseline security improvement plan for a fictional organization.

Professional Certificate14 weeks / 84 guided hoursCyber lab and casework

Curriculum and assessment

Security principles and threat landscape
Identity, endpoint and network controls
Vulnerability and patch management
Logs, alerts and event triage
Incident response and communication
Security baseline assessment project

Assessment: Control labs, alert analysis, incident tabletop and security improvement report.

Designed for: IT support staff, junior security analysts and technology professionals adding security responsibilities.

IntermediateIT-285

IT Service Management Practice

Shows how service value is created through demand, catalogues, incidents, requests, problems, changes, knowledge and continual improvement. Participants redesign a service workflow and define practical measures.

Professional Certificate8 weeks / 48 guided hoursWorkshop or live online

Curriculum and assessment

Service value and stakeholder expectations
Service catalogue and service levels
Incident, request and escalation practice
Problem, change and release coordination
Knowledge, measurement and experience
Service improvement proposal

Assessment: Service map, workflow redesign, KPI definition and improvement pitch.

Designed for: Service-desk teams, technical coordinators, IT managers and process owners.

AdvancedIT-320

Information Security Governance & Risk

Connects security strategy with business risk, governance, policy, third-party oversight, assurance and incident preparedness. The course is designed for professionals who coordinate security decisions rather than perform deep technical engineering.

Advanced Professional Certificate12 weeks / 72 guided hoursCase-based executive format

Curriculum and assessment

Governance, accountability and security strategy
Information assets and risk assessment
Policy, standards and control frameworks
Supplier and cloud security oversight
Assurance, metrics and executive reporting
Cyber risk treatment plan and board briefing

Assessment: Risk assessment, policy critique, assurance plan and executive presentation.

Designed for: IT managers, risk staff, compliance professionals, auditors and security coordinators.

Progression routes

Build depth in stages.

Learners do not always enter at the same point. Prior education, work exposure and assessment evidence may support entry above foundation level, while career changers may benefit from a staged route.

Stage 1 · Orientation

IT Support & Digital Workplace Foundations

Stage 2 · Integrated practice

Professional Diploma in IT Infrastructure

Stage 3 · Specialization

Select one or two applied certificates

Choose programs that deepen the responsibilities most relevant to the intended role. Admissions can help avoid duplication and identify prerequisite gaps.

Stage 4 · Advanced contribution

Information Security Governance & Risk

Assessment approach

Evidence should resemble the discipline.

The school uses assessment formats that reflect the kind of work learners are preparing to perform. Knowledge remains important, but final judgment is not based on memory alone.

Formative practice: short exercises, demonstrations, draft reviews and feedback before high-stakes submission.
Applied assignments: reports, plans, models, configurations, analyses, role plays, simulations or portfolios.
Integrated assessment: substantial tasks that require learners to combine concepts across modules.
Professional defense: selected diploma learners present work, explain assumptions and respond to questions.
Authenticity controls: version history, observation, oral questioning or staged submissions may be used to verify authorship.

Assessment principle

Explain the decision, not only the answer.

Professional work contains uncertainty and trade-offs. Learners should be able to describe the information used, alternatives considered, controls applied and limits of the recommendation.

Career relevance

Roles and responsibilities connected to this school.

Programs support development toward the roles below, but completion alone does not guarantee employment, promotion, licensing or employer eligibility. Career outcomes also depend on experience, local requirements and recruitment decisions.

Illustrative role directions

IT support specialist
Network support technician
Systems administrator
Cloud operations associate
Cybersecurity operations analyst
IT service desk or service management coordinator

Career development within the curriculum

Learners identify target-role evidence, translate assignments into portfolio items, practice concise explanations of their work and develop a realistic next-step plan. Diploma capstones can provide a substantial discussion piece for interviews when confidentiality and accuracy are protected.

Explore career services

Plan a school pathway

Compare the foundation, diploma and specialist routes.

Share your current experience, intended role and available study time. Admissions can recommend a sequence and identify whether a bridging module or direct entry is more appropriate.

Request school guidance